At xco368, we believe that betting should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and commitments we maintain to keep every player on our platform safe, informed, and in control.
If gambling is affecting your finances, relationships, or mental health right now, our support team is standing by. Reach out — confidentially — at any hour.
Responsible gaming means engaging with sports betting, togel (Indonesia's traditional numbers lottery), live casino, and slot products as a leisure activity — one with a budget you are comfortable losing, and a time limit that fits your daily life. The moment gambling begins to feel like an obligation, a financial necessity, or the only way to manage stress, it has moved beyond entertainment.
xco368 is committed to fostering a culture in which players make informed, voluntary choices about how they gamble. We build this culture through transparent communication, practical player tools, proactive account monitoring, and fast, judgement-free access to support.
Our responsible gaming team operates in both English and Bahasa Indonesia, ensuring that every player across Jakarta, Surabaya, Bandung, Bali, Medan, and beyond can access help in the language they are most comfortable with — at any hour, day or night.
Every xco368 account comes with a full suite of responsible gaming controls — available at no cost, with no waiting period to activate protective measures.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period to protect against impulsive decisions made during a losing session.
Define the maximum net loss you are willing to incur over a set period. When your loss limit is reached, xco368 will automatically prevent further wagering activity until the period expires. This tool is particularly effective for players who find it difficult to stop during a losing run — it removes the temptation entirely by enforcing a hard boundary at the account level.
Configure a maximum continuous playing session duration. When your limit is reached, you will receive a notification and be prompted to log out and take a break. Session time limits are a proven tool for players who lose track of time during long gaming sessions — a common experience when playing live casino titles or extended togel draw sessions late at night.
Enable periodic on-screen notifications that display your current session duration, the number of bets placed, and your net session result (win/loss). These pop-ups appear at intervals you select — every 15, 30, or 60 minutes — and are designed to bring you back to full awareness of your activity, counteracting the immersive flow state that online gaming environments can induce.
Request a complete break from xco368 by activating self-exclusion. Available durations are 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once activated, your account is immediately locked — no deposits, no bets, no promotional communications. Permanent exclusion cannot be reversed. During any exclusion period, xco368 will not send you marketing materials and will flag any attempt to open a new account under your details.
If you need a short break without committing to a full self-exclusion, a time-out lets you suspend your account for 24 hours, 48 hours, or 7 days. During the time-out your account is inaccessible for all wagering activity. This tool is ideal after a frustrating session or whenever you sense that gambling is starting to feel less like leisure and more like an obligation.
All responsible gaming tools are accessible through your account settings panel once logged in, or can be activated instantly by contacting our 24/7 live chat or emailing [email protected]. Protective measures (limit reductions, time-outs, and self-exclusion) take effect immediately upon request — no delay, no questions asked.
Problem gambling rarely announces itself all at once. Recognising the early warning signs — in yourself or in someone you care about — is the most important step toward getting help before the situation escalates.
Consistently wagering money that was allocated for essential expenses — rent, bills, food, transportation — or borrowing money from family, friends, or financial institutions specifically to fund gambling sessions.
Feeling a strong compulsion to immediately return to gambling after a loss in order to "win back" what was lost — often leading to larger bets and deeper losses in the same session or the very next day.
Hiding the amount of time or money spent gambling from family members or close friends, or becoming defensive, irritable, or dishonest when others ask about gambling habits.
Missing work obligations, neglecting family responsibilities, or withdrawing from social activities and personal relationships because of the time consumed by — or the emotional preoccupation with — gambling.
Using gambling as a primary mechanism to relieve stress, anxiety, loneliness, boredom, or emotional pain — rather than as a leisure activity enjoyed in a positive, relaxed state of mind.
Having made repeated, sincere attempts to reduce gambling activity or stop altogether — and finding that these attempts consistently fail, that the urge to gamble returns powerfully regardless of prior decisions.
Needing to place progressively larger bets to achieve the same level of excitement or satisfaction — a pattern analogous to tolerance in substance dependency and a recognised hallmark of gambling disorder.
Spending significant portions of the day thinking about past gambling sessions, planning future bets, or calculating how to obtain more money to gamble — even during times when you are not actively playing.
Experiencing irritability, anxiety, or a persistent sense of discomfort during periods when you are attempting to cut back or stop gambling — feelings that are quickly relieved by resuming gambling activity.
The following questions are adapted from internationally recognised responsible gaming screening frameworks. Answer them honestly — this is not a diagnostic test, but rather a tool to help you reflect on your own relationship with gambling.
If you answer "yes" to two or more of these questions, we strongly encourage you to contact xco368 support to discuss the responsible gaming tools available to you, or to speak with a professional counselling service.
Contact xco368 support to activate a deposit limit, time-out, or self-exclusion immediately. These measures are free, instant, and completely confidential.
Have you ever gambled with money that was set aside for essential expenses such as rent, utilities, food, or loan repayments?
Have you ever attempted to win back money you had previously lost through gambling, by placing further bets in the same or subsequent session?
Have you ever felt the need to conceal the amount of time or money you spend gambling from your family, partner, or friends?
Have you ever borrowed money from another person — or sold personal possessions — in order to fund a gambling session?
Has gambling ever caused you to neglect work responsibilities, family obligations, or important personal commitments?
Have you ever felt restless, anxious, or irritable when trying to reduce or stop gambling, and found that those feelings were relieved when you resumed playing?
Do you find yourself thinking about gambling frequently during your daily life — planning sessions, replaying past bets, or calculating how to get more funds to wager?
Have you previously made a genuine decision to stop or significantly cut back on gambling, only to find yourself returning to the same patterns within a short period?
Reaching out for support is a sign of strength, not weakness. Whether you want to apply a cooling-off tool, discuss your gambling habits with someone non-judgementally, or begin a formal self-exclusion — xco368's team is here to help, any time of day or night.
All responsible gaming enquiries are handled with complete confidentiality. Your request will not affect your account standing for any legitimate gameplay purpose — and our team will never pressure you to continue playing or reverse a protective decision.
The first step is acknowledging — even privately to yourself — that your relationship with gambling may have moved beyond healthy entertainment. You do not need to have reached a crisis point to seek help; early intervention is far more effective and far less disruptive than waiting until gambling has caused serious harm.
Open the 24/7 live chat on the Platform, or email [email protected]. Tell our agent that you wish to activate a responsible gaming tool — a time-out, deposit limit reduction, or self-exclusion. Our team will action your request immediately, without delay, and without asking you to justify your decision.
Work with our support agent to select the most appropriate tool for your situation. If you are unsure, our team can explain the differences between a short time-out, a deposit limit, a wager limit, and full self-exclusion — and help you choose what best matches where you are right now. There is no minimum "severity" required to use any of these tools.
For players dealing with serious problem gambling, professional counselling offers the deepest and most lasting support. xco368 encourages any player who identifies with multiple warning signs to seek assistance from a qualified mental health professional or addiction counsellor. In Indonesia, counselling services are available through registered healthcare providers across major cities including Jakarta, Surabaya, Bandung, and Bali.
Sharing your situation with a trusted family member, partner, or close friend creates an additional layer of accountability and support. Many players find that simply articulating their concerns to someone they trust is the catalyst for meaningful, lasting change. You do not have to navigate this alone.
xco368 operates a strict 21+ policy. We take the protection of minors extremely seriously and deploy multiple layers of verification and monitoring to prevent underage access.
All players must verify their identity using a valid Indonesian National Identity Card (KTP) or passport before withdrawals are processed. This mandatory KYC process confirms both identity and age.
Our compliance team actively monitors account behaviour for signals that may indicate a minor is using the account, including play patterns and anomalous activity inconsistent with verified age records.
Parents and guardians are strongly encouraged to install reputable parental control and internet filtering software on shared devices to prevent minors from accessing online gambling platforms, including xco368.
Any account found to be operated by or on behalf of a person under 21 will be permanently closed immediately. All funds in such an account will be returned to the depositing payment method after an investigation is completed.
Our responsible gaming team is available around the clock, every day of the year. Whether you want to set a limit, take a break, or simply ask a question about your account — we are here. Your wellbeing always comes before your wager.
21+ only. Gambling involves financial risk. Never gamble more than you can afford to lose. If gambling is causing you distress, contact our support team immediately at [email protected].